General Policy for Returns:
At greencoffee800.com.au, we offer a 100 % customer satisfaction guarantee. All of our items are posted on the same or following day using Australia Post so that you can be confident in receiving your order quickly and safely. If you are an international customer we will contact you with the shipping costs. We will charge you the exact shipping cost that we pay as we do not make anything from excessive shipping costs like some other internet stores you may have visited previously. Yes all international orders are GST (goods and services tax) exempt.
Here are the rules to follow for your return:
You must request a return for refund within 30 days (45 days for international customers) after the invoice date. No refunds after 30 days (45days for international customers).
When returning product, we strongly recommend the use of a carrier that can track packages. You are also responsible for insuring the returned item. greencoffee800.com.au will not be responsible for any shipping loss from your side.
Customer must inform greencoffee800.com.au of any order discrepancy within 7 days of the delivery date for accurately investigator. Physical damage to any product will void the product's warranty.
All return (s) must have the original packaging and accessories.
The shipping fee is non-refundable. Buyer is always responsible for return shipping costs and insurance; Hence greencoffee800.com.au will not reimburse any customer return shipping cost.
Please allow 2-7 business days to process your return.
We suggest you read the complete return policy before you make your purchase.
Postage and Handling
All our packages are sent with Australia Post at a fixed rate, except for time or products that may be running a special free or reduced shipping promotion. We take utmost care in packaging the products but cannot gurantee that you will receive them intact. Please be aware that Australia post on rare occasions makes mistakes or loses packages. Please contact us and we will do our best to rectify the situation.
Return Policy for Refunds
You may return most items sold by greencoffee800.com.au within 30 days from the invoice date (45 days for international customers) for a full refund. Please include the following information: a copy of your invoice; if you don't have the invoice, then please include a note with your order number. Please note that all items for a refund must be returned in as new condition in the original packaging and include all accessories. A 15% restocking fee may be applied to all returns for a refund if the return is a result of your error.
We cannot accept returns of certain items for a refund, including:
Any item that is returned more than 30 days after delivery (45 days for international customers).
Any item that is not in its original condition, is physically damaged, or is missing parts.
Return Policy for Exchange or Replacement:
If you would like an exchange, the item(s) returned need to be unused. You will also need to include the item(s) with the code number that you would like. If there is a difference in the cost, please refer to the payment method for the difference. If you do not include the required information with your return you will be contacted by one of our customer support representatives. Replacement can be made for the same products and same brand.
Return Shipping Cost:
In order to keep our prices low and competitive we are unable to issue a refund for any return postage. You will be responsible to return any item(s) back to us at your cost for us to process your request for either a refund or exchange.
A 15% restocking fee will be applied to all returns for refund if the return is the result of your error. Shipping charges are non-refundable.
Canceled order or address errors:
Canceled order must be e-mailed to email@example.com no later than 12 hours after ordering the item to avoid cancellation fee (shipping cost). For any refused package or any returns to greencoffee800.com.au due to incorrect address, action, inaction or absence of the recipient, we will refund back to your credit card with less shipping charge.
Customers are solely responsible for shipping any returned products to greencoffee800.com.au. Customers agree to pay all shipping charges and accept all risk of loss for the return products during shipment. Customer agrees that all returned products will be 100% complete, in re-saleable condition, and will include the original packaging material, manuals and other accessories provided by the manufacture. greencoffee800.com.au will reject the entire return or may choose to impose additional charges against the customer for replacement of the missing component. The same applies if the product has scratches or excessive wear. Please allow 2 to 7 business days to process your returns.
For further assistance please e-mail to firstname.lastname@example.org